Footpath maintenance request overview
Council is committed to ensuring a safe and effective footpath network for Brisbane. To do this Council manages your footpath maintenance requests through the following process.
How we prioritise your request
Based on the information you provided when making your request, a system generated timeframe may have been provided to you.
This timeframe is based on and can be influenced by the following factors:
- public safety – we will always prioritise issues that pose a greater risk to public safety
- weather – rain or storms may lead to an increase in requests and may cause work to be delayed
- workload – at times, we may receive more requests than usual
- location – some streets need special approval to set up work sites (schools, busy roads, permits) and this may impact the time taken.
Assessment
We will review your request and, based on the information that you have provided, confirm the urgency and the work that is required.
If additional information is required, an inspector may attend the request location and make an assessment. An updated timeframe may be provided at this point if our assessment of your request has changed.
If possible, we will try to resolve the issue while we are on site during this inspection. If this isn’t possible, we will schedule the work to be completed.
Council resolution
Council can address your request in a number of ways. This can include an initial make safe treatment such as concrete grinding or an asphalt filet.
Our intention is to make the footpath safe and usable as quickly as possible. Where a multi-step solution is required, footpath replacement work will be managed outside of your initial request.
Sometimes we may also need to take different actions than what you may have requested. This can be in the interest of:
- assuring public safety
- being environmentally responsible
- maintaining effective, efficient and economical management of public resources.
This may also mean that Council determines that no work is required at this time.
Other authority resolution
In some instances, it may be the responsibility of another authority to carry out your request such as Queensland Urban Utilities or Telstra.
If this the case, we will make that request on your behalf, phone to advise you, then close your request.