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Make a complaint about a noise, nuisance or dispute that’s impacting you or your neighbourhood.

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When you make a complaint, Council will ask you to provide as many details as possible to help investigate the issue using the complaints process. We will work with you towards resolving your complaint, either by communicating with others involved or taking legal action if necessary.

To discuss your complaint over the phone, call Council on 07 3403 8888.

Reach out to your neighbours first

Sometimes, people won’t be aware that what they’re doing is causing a nuisance for others.

If your complaint is about something a neighbour is doing, talk to them to try to resolve it before you make a complaint.

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Contact Council

Report an issue

Complaints process

Noise, light and air disturbances

Noise

Construction noise, noise from amplifiers, air conditioning, water pumps, refrigerators and lawn mowers.
 

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Light

Light and glare from advertising signs, entertainment venues, Council parks and streetlights, and commercial and private property.                                 

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Animal noise

Excessive noise from animals such as dogs, livestock, chickens and other birds.

 

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Air and odour

Dirt, dust, odours, emissions, spray paint and chemical spraying, smoke and fumes from wood-fired heaters.                                               

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Community and safety issues

Building and development disruptions

Construction work that is causing disruption for you or your neighbours.

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Fences and boundaries

Fence and boundary disputes between neighbours are handled by the Queensland Government.                            

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Unauthorised building and development work

Unsafe or illegal building work, or building work without a development approval.

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Swimming pools, portable wading pools and ponds

Safety issues with pool fences or safety barriers, portable wading pools or ponds.

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Waste disposal and vermin

Waste odours, flies and vermin

Odours or issues with flies or vermin caused by waste at a residential or commercial property.  

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Junk mail waste

Catalogues, papers or flyers creating rubbish.
 

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Illegal dumping

Household rubbish, garden, building or commercial waste that has been illegally dumped in the community.                   

Report online

Water pollution

Stormwater runoff

Water pollution, flooding, or erosion from runoff. This includes soil, sand, waste, or driveway cleaning runoff washed into road gutters or drains.

Learn more

Learn more about how Council handles complaints

Find out how we deal with your complaint, response times and how to get a decision reviewed.

Complaint process

Council services

Email Council

Make a complaint if you’re dissatisfied with a Council service.
 

Submit enquiry

Helpful links

Noticed an issue with Council property?

If you notice damage to a Council road, footpath, or bikeway, or at one of our parks or facilities, you can report the issue online.  

Report an issue
Pothole repair works on a Brisbane road.

Have your say on Council projects and programs

Your City Your Say is Council's free community consultation program that encourages feedback from our community.

Have your say
People doing an online Council survey on a tablet with a Council officer along the Brisbane River.