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Social media community guidelines

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Find out how we use social media and view our online community guidelines for what content we publish and moderate.

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Council social media

Council manages a number of social media channels. You can find us on:

We manage all our social feeds using guidelines to keep our online communities and conversations focused.

These guidelines include rules of conduct and what outline content is and is not permitted. 

Aboriginal and Torres Strait Islander peoples are advised that Council’s social media channels may contain names, images, footage and audio of deceased persons.

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Facebook

Council owns and manages the following Facebook pages and their associated groups and events:  

This is an indicative list of Council channels at a point in time. These are subject to change.  

Why Council uses Facebook

These Facebook pages exist to provide information on Council initiatives, events, programs, community service announcements and news. They are used as an important tool for Council to actively engage with the community, serving as a place for discussion, enquiries and an active exchange of ideas.

We will respond to service enquiries via Facebook where possible, however may also encourage individuals to phone Council on 07 3403 8888 for more specific enquiries.

When using Facebook to request a Council service for some request types, with your consent, your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service.

Operating our Facebook pages

Council’s Facebook pages are maintained by Council’s Social Media, Public Affairs and Contact Centre teams and are governed by the Facebook Terms of Service, Facebook Community Standards and related Facebook policies.

Our Contact Centre monitors the Brisbane City Council, Brisbane Libraries, Sir Thomas Brisbane Planetarium and What’s on Brisbane pages:

  • Monday to Friday: 6.30am-10.30pm

  • Saturday and Sunday: 7am-10.30pm  

Moderating our Facebook pages

We encourage discussion and the sharing of opinions with others and with Council via Facebook groups and pages.

In order to ensure groups and pages are friendly and welcoming for everyone, we do moderate where needed.

We ask that when contributing your views to Council’s Facebook pages and associated groups and events, you do not:

  • post defamatory comments towards any other individual or business

  • harass, abuse or threaten any individual, business or Council employee

  • post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment, or disability

  • use obscene or offensive language

  • post false or misleading information

  • post repeat comments continuously

  • promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements

  • share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate, hide and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate.

We may take the discussion 'offline' or into a private channel if we believe that the content is personal in nature or is affecting the enjoyment of the page for other visitors.

Enjoy the page and be courteous

Overall, we want everyone to feel safe and welcome on Council’s Facebook pages. We welcome your comments and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, message us on Facebook.

Instagram  

Council owns and manages the following Instagram accounts:  

This is an indicative list of Council channels at a point in time. These are subject to change.

Why Council uses Instagram

Council’s Instagram accounts exist to provide information on Council initiatives, events, programs and news. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion and an active exchange of ideas.

We will respond to service enquiries via Instagram comments where possible but encourage individuals to phone Council on 07 3403 8888 for more specific information and/or service enquiries.

Instagram direct messages are not monitored, phone Council on 07 3403 8888 for service enquiries.

When using Instagram to request a Council service, for some request types, with your consent, your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service.

Operating our Instagram pages

Council’s Instagram pages are maintained by Council’s Social Media, and Contact Centre teams and governed by the Instagram Community Guidelines, Instagram Terms of Use and related Instagram policies.

Our Contact Centre monitor comments on the Brisbane City Council, Brisbane Libraries and MyValleyBNE Instagram pages:

Monday to Friday: 6.30am-10.30pm

Saturday and Sunday: 7am-10.30pm

Moderating our Instagram pages

We welcome your comments and encourage you to discuss and share opinions with others and Council via our Instagram pages. In order to ensure our pages are friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s Instagram page, you ensure that you do not:

  • post defamatory comments towards any other individual or business

  • harass, abuse or threaten any individual, business or Council employee

  • post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability

  • use obscene or offensive language

  • post false or misleading news

  • post repeat comments continuously

  • promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements

  • share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate.

Enjoy the page and be courteous

Overall, we want everyone to feel safe and welcome on Council’s Instagram pages. We welcome your comments and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, phone Council on 07 3403 8888.

LinkedIn

Council owns and manages the following LinkedIn account:

https://www.linkedin.com/company/brisbane-city-council

Note: This is an indicative list of Council channels at a point in time. These are subject to change.

Why Council uses LinkedIn

Council’s LinkedIn page exists to provide information on Council initiatives, programs and news. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion and an active exchange of ideas.

We do not use LinkedIn for service enquiries, we encourage individuals to phone Council on 07 3403 8888 for service enquiries.

Operating our LinkedIn page

Council’s LinkedIn page is maintained by Council’s Social Media and Contact Centre teams and governed by the LinkedIn User Agreement and related LinkedIn policies.

Our Contact Centre monitor comments on our LinkedIn page:

  • Monday to Friday: 6.30am-10.30pm

  • Saturday and Sunday: 7am-10.30pm  

Moderating our LinkedIn page

We encourage you to discuss and share opinions with others and Council via posts on our LinkedIn page. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s LinkedIn page, you ensure that you do not:

  • post defamatory comments towards any other individual or business

  • use a misleading or fake name or employment position

  • harass, abuse or threaten any individual, business or Council employee

  • post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability

  • use obscene or offensive language

  • post false or misleading news

  • post repeat comments continuously

  • affect the enjoyment of our page for other visitors

  • promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements

  • share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any comment or interaction that is deemed inappropriate.

Due to the limitations of LinkedIn, we cannot privately communicate with you, so we will remove comments that do not adhere to the above without any further discussion or communication.

Enjoy the page and be courteous

Overall, we want everyone to feel safe and welcome on Council’s LinkedIn page. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, phone Council on 07 3403 8888.

TikTok

Council owns and manages the following TikTok account:

https://www.tiktok.com/@brisbanecitycouncil

Note: This is an indicative list of Council channels at a point in time. These are subject to change.

Why Council uses TikTok

Council’s TikTok account exists to provide information on Council initiatives, events and programs. It is used as an important tool for Council to actively engage with young adults in the community, serving as a place for discussion and an active exchange of ideas.

We do not use TikTok for service enquiries, we encourage individuals to phone Council 07 3403 8888 for service enquiries.

Operating our TikTok page

Council’s TikTok page is maintained by Council’s Social Media team and governed by the TikTok Community Guidelines and related TikTok policies.

Moderating our TikTok page

We welcome your comments and encourage you to discuss and share opinions with others and Council via our TikTok page. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s TikTok page, you ensure that you do not:

  • make defamatory comments towards any other individual or business

  • harass, abuse or threaten individuals, businesses or Council employees

  • post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability

  • use obscene or offensive language

  • post false or misleading news

  • post repeat comments continuously

  • promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency

  • share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate.

Enjoy the page and be courteous

Overall, we want everyone to feel safe and welcome on Council’s TikTok page. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, phone Council on 07 3403 8888.

X (formerly Twitter)

Council owns and manages the following X accounts:

Note: This is an indicative list of Council channels at a point in time. These are subject to change.

Why Council uses X

Council’s X accounts exist to provide information on Council initiatives, events, programs, news, sponsorships, community service announcements and crisis communications. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion, enquiries and an active exchange of ideas.

We will respond to service enquiries via X where possible but encourage individuals to phone Council on 07 3403 8888 for specific enquiries.

When using X to request a Council service, for some request types, with your consent, your personal details may be passed on to a contractor or agent who provides a service on Council’s behalf so that we may ensure the delivery of the service.

Operating our X page

Council’s X accounts are maintained by Council’s Social Media, Public Affairs and Contact Centre teams and governed by the X Rules and Policies and related X policies.

Our Contact Centre monitor the Brisbane City Council X page:

  • Monday to Friday: 6.30am-10.30pm

  • Saturday and Sunday: 7am-10.30pm

Moderating our X page

We encourage you to discuss and share opinions with others and Council via our X pages. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s X pages, you ensure that you do not:

  • post defamatory comments towards any other individual or business

  • harass, abuse or threaten other individuals, businesses or Council employees

  • post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability

  • use obscene or offensive language

  • post false or misleading news

  • post repeat comments continuously

  • promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements

  • share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

We will moderate and potentially mute or block any users that don’t adhere to the above. All moderation will be done at Council or the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate.

We may take the discussion 'offline' or into a private channel if we believe that the content is personal in nature or is affecting the enjoyment of the page for other visitors.

Enjoy the page and be courteous

Overall, we want everyone to feel safe and welcome on Council’s X pages. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, message us on X.

YouTube

Council owns and manages the following YouTube channel:

Note: This is an indicative list of Council channels at a point in time. These are subject to change.

Why Council uses YouTube

Council’s YouTube channel exists to provide information on Council initiatives, programs and campaigns. It is used as an important tool for Council to engage with the community, serving as a place for visual story-telling and discussion.

We do not use YouTube for service enquiries, we encourage individuals to phone Council 07 3403 8888 for service enquiries.

Operating our YouTube channel

Council’s YouTube channel is maintained by Council’s Social Media, Marketing and Digital teams and governed by the YouTube Community Guidelines and related YouTube policies.

Moderating our YouTube channel

We welcome your comments and encourage you to discuss and share opinions with others and Council via our YouTube channel. In order to ensure our page is friendly and welcoming for everyone, we do moderate where needed. We ask that when contributing your views to Council’s YouTube channel, you ensure that you:

  • do not make defamatory comments towards any other individual or business
  • do not harass, abuse or threaten individuals, businesses or Council employees
  • do not post anything that may offend others, particularly in reference to an individual’s race, age, gender, sexuality, political leaning, religion, employment or disability
  • do not use obscene or offensive language
  • do not post false or misleading news
  • do not post repeat comments continuously
  • do not promote anything that may constitute spam, such as commercial interests, solicitations, advertisements or endorsements of any non-governmental agency
  • do not share private or personal information of yourself or anyone else, including email addresses, phone numbers or home addresses as comments on publicly available posts.

If you don’t adhere to the above, we will moderate and potentially remove your comment. All moderation will be done at Council and the platform’s discretion and can be applied to any post, comment, or interaction that is deemed inappropriate.

Enjoy the channel and be courteous

Overall, we want everyone to feel safe and welcome on Council’s YouTube channel. We welcome your comments any time and hope you enjoy spending time here. Generally, all we ask is that you’re polite. If you have any questions or comments about this policy, phone Council on 07 3403 8888.