Bin collections
Find out when your bins are collected, including your general waste, recycling and green waste recycling services.
Important things to know
To prepare your waste:
- bag up any loose rubbish such as dust and kitchen scraps
- keep recyclables loose - do not bag items you intend to recycle
- keep any garden prunings small
- avoid overloading your bin (maximum weight is 70 kg).
When taking out your bins:
- place bins at the kerb or as close to the kerb as possible by 5.30am
- when taking out multiple bins, set these at least 30 cm apart
- keep bin lids closed with wheels facing towards your property
- position your bin so that it is not obstructed by parked cars
- avoid blocking pedestrian pathways or vehicle access.
Retrieving your bin after collection
Bins can only be placed on the kerb at a reasonable time before collection (no earlier than 24 hours before collection) and need to be removed from the kerb as soon as possible after collection (no longer than 24 hours after collection).
Full bins left out on the footpath too soon before collection or empty bins left on the footpath after collection can become a safety hazard for pedestrians and road users and can detract from the amenity of the area. The Health, Safety and Amenity Local Law 2021 outlines requirements for bin collection times and other safety considerations.
Council may investigate bins continually left on the footpath or kerb and issue on-the-spot fines if you do not have a reasonable excuse for not returning your bins to your property.
Request an extra bin collection
You can contact Council to arrange an extra waste collection (special waste bin collection) for a fee.
You can pay online for your special waste (extra) bin collection service.
What can I do if my bin was missed?
You can report it online or phone Council if your bin was not collected on collection day.
Report missed bins:
- after 4.30pm on your bin collection day for general waste bin collections
- within 2 working days of your bin collection day for recycling and green waste bins.
Bins will be collected as soon as possible once a request has been made.
Helpful links
Frequently asked questions
If Council missed your bin collection, you can report a missed bin after 4.30pm on your day of service. You can report a missed recycling or green bin collection within 2 working days of your normal day of service. Bins are collected as soon as possible.
Before you contact Council about replacing your stolen bin, double-check your neighbour has not taken your bin by mistake.
To report a stolen bin, you can
- use our Report a bin problem online form
- phone Council on (07) 3403 8888.
To report a bin complaint, use our Report a bin problem online form.
You can request a replacement or repair for a damaged or stolen bin, or report an abandoned bin. When we investigate your complaint about a bin left out, we consider:
- the day of service (the day of collection)
- how long the bins have been left on the footpath or kerb
- how often the bins are left out.
Alternatively, you can phone Council on 07 3403 8888.
Bin lid changeover project
Currently throughout Brisbane, general waste wheelie bins have either a red, dark green or dark grey lid. Council is now replacing all remaining dark green and grey lids with red lids.
The project is necessary to ensure household waste and recycling services are standardised for all households and collection drivers.
This change will make it easier for people to put their waste and recycling in the right bin. The red lid general waste bins help waste truck drivers efficiently service the bin being presented for collection.
On your standard general waste collection day, Council’s contractor will follow the general waste collection route in a separate vehicle, to identify all dark green or grey lids presented for collection.
Once the waste has been collected, the contractor will replace the lid with a red lid and take away the old lid.
No. Registration is not required for this process and there is no fee for a lid to be replaced with a new red lid.
Yes. Council will continue to service all dark green, grey and red lidded general waste bins presented for collection.
If your dark green or grey general waste lid has not been changed by 1 July 2025, contact Council to arrange a swap-over.
Dark green and grey lids are taken to Council’s bin manufacturer where the material is melted down and used to produce new bins.
No. The bin lid changeover team will not have the correct equipment to do routine bin repairs during bin lid swaps.
If your bin requires repair, submit an online request for bin repair or phone Council on 07 3403 8888.
No. The bin lid changeover team will only be equipped to replace dark green or grey lids.
If your bin lid requires repair, submit an online request for bin repair or phone Council on 07 3403 8888.
No.
No.
The QR code directs you to a webpage with details of what can go in the general waste bin.
If you need this information in another language, select ‘Translate’ at the top right of the webpage.
Yes. Lid changeovers will happen from April 2025 until end June 2025 so don’t be concerned if you notice another bin in your street change lids, your lid will be changed over.
If you haven’t had your lid changed by 1 July 2025, submit an online request or phone Council on 07 3403 8888.