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Water supply and sewerage

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Know who to contact for water supply and sewerage enquiries. Find out what to do about a water or sewerage leak.

Woman filling up a glass at a kitchen water tap.

Brisbane’s water supplier 

Urban Utilities supplies water and wastewater services to customers in Brisbane.

If you’re a Brisbane City Council ratepayer, you will receive a water and wastewater account from Urban Utilities separate to your rates account.

Enquiries

Brisbane residents can contact Urban Utilities for enquiries about:

  • burst mains, water and sewage leaks
  • design and connections
  • Dial Before You Dig service
  • metered standpipes and fire hydrants
  • pressure and leakage management
  • recycled water
  • trade waste
  • water and sewerage charges
  • water approvals
  • water quality and treatment

For faults or emergencies, phone Urban Utilities on 13 23 64. For general enquiries, phone Urban Utilities on 13 26 57.

Sewage overflows  

Urban Utilities operates a network of pipes, pumps and wastewater treatment plants for the transportation and treatment of sewage in Brisbane.

When a pipe, pump or plant becomes blocked, overflow can occur. This will look like a sudden discharge of wastewater or sewage onto streets or a property.  

If you notice an overflow

Urban Utilites is responsible for managing sewer overflows in Brisbane. 

When the leak is coming from a pipe

You should immediately call Urban Utilities on 12 23 64. They are available to answer your call 24-hours a day. 

For more information on what to do, visit Urban Utilities.

When the leak is on your property

You will need to call a licensed plumber.

If you’re a homeowner or licensed plumber requiring general advice, contact Urban Utilities on 12 23 64. 

Ensure that you:

  • avoid any contact with raw sewage 
  • avoid any waterways where there has been an overflow.

Phone 13 Health if you have any health concerns about contact with sewerage.  

Looking for something else?

Greywater

Plumbing and drainage

Backflow prevention and onsite sewage facilities

Frequently asked questions

To fix a sewage leak on your property, you will need to call a licensed plumber. 

If you notice a sewage leak from pipes in the street, call Urban Utilities immediately on 12 23 64. 

For more advice on what to do, visit Urban Utilities.

You can access your water and sewerage account through Urban Utilities.  

Your water and wastewater account is separate to your Council rates account.