Lord Mayor's Christmas Carols

• Gates open: 4pm
• Pre-show: 6pm
• Main show start: 7pm
• Main show finish: 9pm

The official printed program will be available at entry gates and from event volunteers throughout the venue.

General admission seating means sitting on the ground (most of Riverstage is a grassed area on a gentle slope). You are welcome to bring a small blanket and cushion (back support style cushions are allowed) to sit on the grass. No chairs or elevated seating of any type is permitted.

An accessible viewing area is located on a platform at the top of the hill, looking down on the stage (side viewing) and is available for those with limited mobility. For accessible seating and or companion card tickets, select accessible ticketing options on the Ticketmaster website or by calling Ticketmaster’s Accessible Line on 1300 446 925.

Contact Riverstage to discuss any specific accessibility requirements.

This event contains fireworks (bright lights/colours, sudden loud sounds), swirling and flashing light displays (no strobe) and loud music.

This year’s event includes Auslan interpretation, audio description, a tactile tour dress rehearsal, accessible viewing platform, dedicated Auslan area and a low sensory zone at the Riverstage.

For further information about accessibility at the Lord Mayor’s Christmas Carols, visit the Little Red Company website.

Entry will be through Gate 1 and 2. All patrons must have their tickets ready to be scanned upon entry. Any patron without a valid ticket will not be permitted to enter the venue.

All bags will be searched. A personal safety and security search is a condition of entry. Security wanding may occur. You can leave prohibited items at the cloakroom. Illegal items will be confiscated.

Patrons must not stand on bins or fences. The venue is not responsible for any injuries caused or suffered by patrons standing on bins or fences.

Refer to ‘What you can and can't bring to Riverstage’ for further entry conditions.

Permitted items
You can bring the following items into the venue for this event:

• sealed unopened soft plastic water bottles
• empty reusable plastic water bottles for filling at Riverstage's free water stations (no glass)
• non-commercial snack foods in soft packaging no larger than an A4 piece of paper in size (refer to food and beverage section for further information on BYO food)
• small rugs and blankets
• working guide dogs and assistance dogs
• capsules or baby carriers
• strollers and prams (to be stored in parking areas on-site).

Non-permitted items
You cannot bring the following items into the venue for this event:

• bags larger than A4 size
• cameras with detachable lens
• chairs or elevated seating
• domestic animals (excludes working guide dogs and other assistance dogs)
• hard eskies
• fireworks (of any kind)
• commercial food
• metal cutlery including cheese knives
• glass
• iPads
• large flashlights and torches
• laser pointing devices
• selfie sticks
• skateboards
• studded fashion items
• umbrellas
• video or audio recorders of any type
• weapons of any kind 
• any other items considered to be harmful to others.

Council may add items to the prohibited list as required.

For more information on prohibited items or event-specific conditions of entry, email Riverstage.

Water
Water refill stations will be provided on site. Ensure you bring an empty reusable bottle (no glass).

Bar
A licensed bar will be available onsite. No alcohol can be brought into the venue and any alcohol will be confiscated upon entry by security.

Food vendors
A variety of food will be available to purchase at the event. We encourage contactless payment where possible.

BYO food
Patrons are not permitted to bring commercial food or drinks or hot food into the venue. However, homemade food, small, soft packaged, non-commercial snacks, sealed bottled water and sealed non-alcoholic beverages in plastic bottles are permitted for this event.

Food bags must not be larger than an A4 size of paper. No eskies, hard case packaging or large food storage containers are permitted into the venue.

Security reserve the right to refuse entry with food that does not meet the above conditions.

Example permitted foods include:

• pre-packaged, non-commercial sandwiches, rolls or wraps
• chips, biscuits, crackers in soft packaging no larger than an A4 piece of paper
• fruit including pre-cut fruit in soft packaging, cheese, deli meats and crackers. Note: no knives or metal cutlery are permitted into the venue.

Council recommends you use public transport to travel to and from Riverstage. The closest public transport options to Riverstage are:

• QUT ferry terminal - one minute (280 metres) walk
• South Bank train station - 12 minute (850 metres) walk via the Goodwill Bridge
• South Bank bus station - 13 minute (one kilometre) walk via the Goodwill Bridge.

Use Translink's Journey Planner to plan your trip by bus, train, ferry or foot and to keep up with any service disruptions. The My Translink app (available for Apple and Android devices) includes a journey planner. This is ideal for planning your route on-the-go.

No on-site parking is available.

Accessible parking
The on-street disability parking spaces map includes disability parking permit on-street parking in the Brisbane Central Business District. Alternatively, you can view the map in Google Maps.

View the passenger loading zone locations map. This is an indicative guide of zone locations in and near Brisbane’s Central Business District.

Council recommends avoiding the Gardens Point Road passenger drop-off and pick up points unless you have accessibility requirements.

Prohibited items may be deposited in the cloakroom situated near the entry of Gate 1 (closest to the Goodwill Bridge). Other items are not accepted. Illegal items will be confiscated.

For more information on prohibited items, visit Riverstage admission.

The first aid station will be located to the right of the stage.

No passouts are given under any circumstance.

Riverstage is an outdoor amphitheatre. If rain or bad weather occurs, the show will proceed, unless deemed unsafe to do so. No refunds will be authorised unless the event is cancelled.