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Noise restrictions and complaints

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Find out about acceptable noise levels and how to make a noise complaint.

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About noise restrictions

Noise restrictions help ensure Brisbane is a peaceful, safe and comfortable place to live. Excessive or nuisance noise can interfere with people’s daily activities and wellbeing.

Council encourages you to be mindful of your neighbours and the community. We regulate noise issues such as barking dogs, building works and equipment such as air conditioners.

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Important to know

Council doesn’t regulate certain noise complaints, including loud music, rowdy parties, trail bikes or aircraft noise. Learn more about who to contact.

Identify nuisance noise

Understand the guidelines and restrictions for the type of noise that’s affecting you.

Default noise standards

Default noise standards set decibel and time guidelines for certain noise types. Council can investigate if a noise is in breach of a default noise standard. 

Noise is considered an offence if it exceeds dBA limits above the background noise, when measured at a neighbour's property. 

In other circumstances it can be considered an offence if the noise is clearly audible from within an affected building. 

If noise is deemed an offence, the responsible person can be fined or issued an Environmental Enforcement Order.

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Note

Noise limits don’t apply if Council has approved specific equipment or activities under a local law approval or a development approval. 

In this case, the owner or operator must comply with the approval conditions.

Noise nuisance

Noise nuisances can be any other noise that is not exempt or regulated by another regulatory agency or approval.  As an example, noise from other machinery or equipment such as mechanical exhaust ventilation.  

Noise is considered a nuisance if it creates unreasonable interference with an environmental value.  

In this instance, noise is assessed to determine whether an Environmental Enforcement Order should be issued. 

Dealing with a noise issue

Before making a complaint to Council about a noise nuisance, there are steps you should take yourself.

1 Talk to your neighbours

People often aren’t aware that they’re causing a noise issue. If you’re being disturbed by noise from your neighbours, have chat with them about your concerns. It's always best to work together to find a solution that suits everyone.

2 If you can't agree, make a complaint

If you can’t come to an agreement and things aren't improving, make a complaint with Council. Council will contact the person to try and resolve the issue. 

3 If the issue continues, keep a nuisance diary or recording

An environmental nuisance diary or recording will help support further investigation if required.

Complete an environmental nuisance diary 

If you've tried to resolve the issue and it's continuing, complete a nuisance diary to help us understand the noise issue.

Be as detailed as possible when describing the noise and how it disrupts your daily activities. 

You should keep your nuisance diary for at least 7 days. 

You must note specific details such as time, date, duration, and how the noise affects you.
 

Download Council's environmental nuisance diary template:

Recordings

You can provide:

  • a video of the alleged noise issue
  • an audio recording and a picture of the activity creating the alleged noise issue.

Let the video or recording run uninterrupted for the entire time. Don’t stop and restart a recording.

When you submit a recording, video or picture, you must include:

  • the date, start and end time of the recording or picture
  • your name and address
  • the noise source address or location 
  • where you made the recording at your residence, including where you placed the recorder
  • statutory declarationopens in a new tab that the information provided is true and correct to the best of your knowledge.
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Note

Failure to provide this information may lessen the value of the recording as evidence.

Make a noise complaint

When filing a noise complaint, you need to provide:

  • your name, address and phone number (this information is kept confidential during the investigation. However, should a formal notice be required it may be necessary to disclose your address)
  • a description of the nuisance noise (date, time, and source address)
  • any other form of evidence supporting your complaint.

To make a noise complaint:

Report immediately

If you hear any of the following disturbances out of hours, contact us immediately:

  • building work noise
  • amplifier devices
  • use of regulated devices such as power tools.
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Call Council on 07 3403 8888

Due to the noise level and impact, our Rapid Response team act quickly to investigate the issue.

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Making a report when the noise is occurring will ensure a prompt response.

If you’re not comfortable with Council visiting your property, you can submit specific information and evidence to Council. This information includes:

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Note

You can use statutory declarations and supplementary information as supporting evidence for enforcement action. You may need to present the evidence before a court.

Investigation process

If the person responsible for the noise takes no action to solve the problem, a Council officer will investigate.

This can involve conducting noise monitoring or further assessments from the complainant’s premises.

If a noise complaint is found to be valid under the Act, Council may:

  • issue a notice
  • issue an on-the-spot fine.

If the person responsible still takes no action, Council may issue an infringement notice.

Find out more about timelines and outcomes in Council's complaints process.

Regulating noise

The Environmental Protection Act 1994 (the Act) governs nuisance noise in Brisbane. 

It outlines:

  • acceptable noise levels 
  • hours of operation for noisy activities.
     

Read the Act for information about noise standardsopens in a new tab.

Complaints Council regulates

Residential premises

Council can issue an on-the-spot fine or an Environmental Enforcement Order for breaching noise standards. 

An Environmental Enforcement Order details the offence and the timeframe for fixing the issue. You can be fined or prosecuted for not complying with the notice.

Commercial premises

Commercial and industrial properties with development approval must comply with the conditions of the approval. This includes hours of business operation.

If there’s a breach of conditions, Council can issue a Show Cause Notice or an Enforcement Notice.

A Show Cause Notice gives the receiver an opportunity to respond to Council before the issue of an Enforcement Notice.

An Enforcement Notice can require the company to: 

  • comply with the development conditions
  • take specific action
  • stop the activity.

Council can also prosecute offenders under the Planning Act 2016.

Complaints not handled by Council

There are some types of noise that are regulated by other agencies.  

Unless there are development conditions about a particular property, Council doesn't deal with noise complaints about:

Exemptions

The Act does not regulate noise from:

  • road maintenance
  • road traffic
  • traffic signals
  • railway or railway signals
  • public transport infrastructure
  • maintaining public infrastructure, including water and sewage services, and facilities for telecommunications or electricity
  • preventing or removing public health risks.

Frequently asked questions