Receive your rates notice by email
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Sign up for email delivery of your rates notice. Opt in for text message reminders to help you pay your bill on time.
Receive your rates notice by email
Register to receive your rates notice by email using this page.
How to get your rates by email
You can register to receive your Council rates notice by email using the online form.
SMS reminders
Opt in to receive free SMS reminders so you won’t forget when your bill is due.
You’ll receive reminders via SMS if the rate account:
- is registered to receive emails
- is not paid in full already
- is not in debt or credit management
- is not in a prohibited suspension group (e.g. property ownership change pending)
- has not changed ownership since the bill was issued.
Ready to pay your rates?
Choose a payment method that suits you, from online to in person or by phone.
Receive your rates notice by email
Register to receive your rates notice by email using this page.
Switch to email rates notice
Register for email delivery of your rates notice using the online form.
What you need to provide
To register via the form, you need:
- a valid email address (one per property)
- information from your rate account, including your:
- account and bill numbers
- name as it appears on the rate account
- property location.
Receive your rates notice by email
Register to receive your rates notice by email using this page.
Frequently asked questions
How do I change an email address or cancel email delivery of a rates notice?
You can update your email address or cancel email delivery of your rates notice via the online form.
If I sign up for email notices, will I still get a paper version?
You won’t receive a paper rates notice in the mail when you register for email delivery.
Depending on the rating cycle, you may receive one final paper rates notice before changing to email delivery.
Does email billing give authority to act on a rates account?
No, email billing doesn’t give a person or organisation authority to act on behalf of an owner.
You can grant a non-owner access to make changes to your rate account using the online form.
What happens if I don’t receive any emails after I sign up?
Once you complete the online registration process, you will receive an automatic email confirming your account is active. If the email bounces back, we will investigate and correct any error. Council may contact you if your information is incorrect.
Council will make 2 more attempts to issue the rate account by email. If attempts both fail, you will receive the rate account and a letter advising of the failed attempts via Australia Post.
If you have not received your email rates notice, check the following:
- Were your details correct on the online form you submitted?
- Is your email mailbox full?
- Has the email has gone to your junk/spam mailbox?
- Have you added donotreply@rates.brisbane.qld.gov.au to your 'safe sender' list with your email provider?
What are the terms and conditions for email delivery?
- All information provided by you during the registration process must match Council records or your registration will not be completed.
- You agree to receive your rates notice by email and any associated Council documents which normally accompany the paper rates notice.
- You understand that you will no longer receive a paper rates notice, unless Council receives a delivery failure notification.
- You agree that a rates notice is deemed served when it reaches your internet service provider, whether or not you have opened or read the email.
Receive your rates notice by email
Register to receive your rates notice by email using this page.
How to get your rates by email
You can register to receive your Council rates notice by email using the online form.
SMS reminders
Opt in to receive free SMS reminders so you won’t forget when your bill is due.
You’ll receive reminders via SMS if the rate account:
- is registered to receive emails
- is not paid in full already
- is not in debt or credit management
- is not in a prohibited suspension group (e.g. property ownership change pending)
- has not changed ownership since the bill was issued.
Ready to pay your rates?
Choose a payment method that suits you, from online to in person or by phone.
Receive your rates notice by email
Register to receive your rates notice by email using this page.
Switch to email rates notice
Register for email delivery of your rates notice using the online form.
What you need to provide
To register via the form, you need:
- a valid email address (one per property)
- information from your rate account, including your:
- account and bill numbers
- name as it appears on the rate account
- property location.
Receive your rates notice by email
Register to receive your rates notice by email using this page.
Frequently asked questions
How do I change an email address or cancel email delivery of a rates notice?
You can update your email address or cancel email delivery of your rates notice via the online form.
If I sign up for email notices, will I still get a paper version?
You won’t receive a paper rates notice in the mail when you register for email delivery.
Depending on the rating cycle, you may receive one final paper rates notice before changing to email delivery.
Does email billing give authority to act on a rates account?
No, email billing doesn’t give a person or organisation authority to act on behalf of an owner.
You can grant a non-owner access to make changes to your rate account using the online form.
What happens if I don’t receive any emails after I sign up?
Once you complete the online registration process, you will receive an automatic email confirming your account is active. If the email bounces back, we will investigate and correct any error. Council may contact you if your information is incorrect.
Council will make 2 more attempts to issue the rate account by email. If attempts both fail, you will receive the rate account and a letter advising of the failed attempts via Australia Post.
If you have not received your email rates notice, check the following:
- Were your details correct on the online form you submitted?
- Is your email mailbox full?
- Has the email has gone to your junk/spam mailbox?
- Have you added donotreply@rates.brisbane.qld.gov.au to your 'safe sender' list with your email provider?
What are the terms and conditions for email delivery?
- All information provided by you during the registration process must match Council records or your registration will not be completed.
- You agree to receive your rates notice by email and any associated Council documents which normally accompany the paper rates notice.
- You understand that you will no longer receive a paper rates notice, unless Council receives a delivery failure notification.
- You agree that a rates notice is deemed served when it reaches your internet service provider, whether or not you have opened or read the email.
Receive your rates notice by email
Register to receive your rates notice by email using this page.