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Public transport accessibility

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Learn how Brisbane City Council is making buses, metros, CityCats and ferries accessible for people of all abilities.

Woman in a wheelchair being wheeled off a CityCat by a young man. Male CityCat officer standing by the CityCat ramp.

Bus accessibility

All Brisbane City Council buses include a range of accessibility features.

Wheelchair ramps

Access for wheelchairs or mobility devices, with a maximum capacity of 300 kg.

Low-floor design

Allows easy access for all passengers.

Designated spaces

Two designated spaces for wheelchairs or mobility devices.

Visit the Department of Transport and Main Roads website for more information on travelling with wheelchairs and mobility scooters.

Visually impaired passenger telephone service

This service is for passengers with a visual impairment that require assistance to access a Council bus service.

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To use this service, phone Council on 07 3403 8888 and provide the:

  • location
  • route
  • time of the service you intend to catch.

Guide, hearing or assistance dogs on buses

Certified guide, hearing and assistance dogs are allowed on buses and metros.

When travelling with your dog, make sure you have your handler's identity card available. Your dog must be certified by an approved trainer or training institution and have passed a Public Access Test (PAT).

For more information on travelling with a guide, hearing or assistance dog, visit the Queensland Government website.

Bus stop accessibility upgrades

Stops across the city are being upgraded to ensure buses are accessible to people of all abilities.

Learn more
Female bus driver helping a man in a wheelchair exit a bus via the front door.

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Buses

Public transport safety

CityCats and ferries

Personalised Public Transport

Metro accessibility

We’ve designed the Brisbane Metro vehicles together with accessibility experts to make them Australia’s leading accessible public transport option. 

Mobility aid bays

Three large mobility bays feature in the front compartment.

Low-floor design

A low-floor design from front to rear allows for accessible boarding.

Self-service boarding

Self-service boarding with door request buttons.

Automated front ramp

An automated ramp at the front door for prams and mobility devices.

Map displays

Dynamic route map displays include next-stop and arrival times.

Audio and hearing loops

Next-stop audio announcements and hearing loops feature in all compartments.

CityCat and ferry accessibility

CityCats have a range of accessibility features to make your journey as comfortable as possible.

Wide access gates and ramps

Gates and ramps ensure all passengers can board and disembark safely.

Designated spaces

Up to 6 dedicated wheelchair and mobility scooter areas.

Augmented hearing loops

Hearing loops assist passengers with hearing devices.

Ferry terminals

Many ferry terminals are fully accessible.

To find out which terminals are accessible, visit Translink.

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Note

Take care when travelling at low tide as access ramp gradients at ferry terminals may fluctuate with tidal movements. 

Guide, hearing or assistance dogs on CityCats and ferries

Certified guide, hearing and assistance dogs are allowed on CityCats and ferries.

When travelling with your dog, make sure you have your handler's identity card available. Your dog must be certified by an approved trainer or training institution and have passed a Public Access Test (PAT).

For more information on travelling with a guide, hearing or assistance dog, visit the Queensland Government website.