Contact Council
For enquiries, feedback or to report issues, there are various ways to contact Council.
What would you like to do?
- Report an issue Find online forms to report issues and concerns, including road maintenance, safety hazards and unmaintained properties.
- Make a complaint Make a complaint about a noise, nuisance or dispute that’s impacting you or your neighbourhood.
- Community engagement Have your say on matters affecting your community and Brisbane’s future. Take part in surveys, workshops and forums.
- Petitions Start, sign or submit a petition to bring your concerns to Council's attention.
- Dispute a fine Ask Council to review a parking or tolling fine, or an animal or environmental infringement you want to dispute.
Ways to contact Council
Contact Council 24 hours a day, 7 days a week on 07 3403 8888.
Phone us for urgent issues such as:
- lost animals
- lost property
- dangerous dogs
- traffic light problems
- public safety concerns.
We aim to answer your call within 20 seconds.
Talk to Council in person at Council’s Customer Centres, which provide information and advice on a range of topics, including:
- rates enquiries
- animal registration
- local laws and compliance
- licensing, permits and applications
- account payments (EFTPOS facilities available).
You can email Council using the online form.
If you request a Council service, we’ll provide you a reference number and details of your request within 3-5 business days.
If your request is complex or requires investigation, your email will be forwarded to the relevant business area to provide you with a written response within 30 days.
Mail your letter to Council at:
Brisbane City Council
GPO Box 1434
Brisbane Qld 4001
We aim to provide a full response to letters within 20 working days.
Use your mobile device to report a problem that needs fixing in your street or neighbourhood.
Take a photo and message details of the problem to Council on 0429 2 FIX IT (0429 234 948).
Make sure to include:
- the location
- your name.
We aim to provide a reference number within 2 working days.
Find a Council Customer Centre
Council staff can provide information and advice on topics including:
- rates enquiries
- animal registration
- local laws and compliance
- licensing, permits and applications
- account payments (EFTPOS facilities available).
