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Contact Council

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For enquiries, feedback or to report issues, there are various ways to contact Council.

Ways to contact Council

Contact Council 24 hours a day, 7 days a week on 07 3403 8888.

Phone us for urgent issues such as:

  • lost animals
  • lost property
  • dangerous dogs
  • traffic light problems
  • public safety concerns.

We aim to answer your call within 20 seconds.

Talk to Council in person at Council’s Customer Centres, which provide information and advice on a range of topics, including:

  • rates enquiries
  • animal registration
  • local laws and compliance
  • licensing, permits and applications
  • account payments (EFTPOS facilities available).

Mail your letter to Council at:

Brisbane City Council 

GPO Box 1434 

Brisbane Qld 4001

We aim to provide a full response to letters within 20 working days.

You can also send Council an email.

Use your mobile device to report a problem that needs fixing in your street or neighbourhood.

Take a photo and message details of the problem to Council on 0429 2 FIX IT (0429 234 948).

Make sure to include:

  • the location
  • your name.

We aim to provide a reference number within 2 working days.

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Protecting your privacy is important to us

Collecting your personal information may be necessary to complete your request and improve our services. We manage all personal information in accordance with Council's Privacy Policy.

Find a Council Customer Centre

Council staff can provide information and advice on topics including:

  • rates enquiries
  • animal registration
  • local laws and compliance
  • licensing, permits and applications
  • account payments (EFTPOS facilities available).

Additional services

Relay and accessible services

If you have a hearing impairment or speech impairment, contact Council on your preferred relay call option through the National Relay Service.

Business Hotline

Phone 133 BNE (133 263) 24 hours a day, 7 days a week, for information and advice on Council’s business services, including:

  • food licensing and food safety permits
  • advertising sign advice and permits
  • Council tenders and procurement
  • development applications.