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Bin replacement, repair or collection

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Report bin problems such as missed bin collection, bin repairs, bin replacement and stolen or abandoned bins.

Red general waste bin on footpath.

Report a missed bin collection 

Your bin collection may have been missed if your bin:

  • exceeded the 70 kilogram weight limit and was too heavy for the collection truck to lift and empty
  • was obstructed at the time of collection
  • was taken out after the collection truck had already serviced your address.
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Important things to know

  • You can report a missed bin collection – for any bin type – after 4:30pm on your collection day. 
  • Missed general waste bins (red lids) are collected as soon as possible after we receive your request.

Recycling and green waste bins

  • You must report a missed recycling or green waste bin collection within 2 working days of your normal collection day.
  • Missed recycling or green waste bins reported after this timeframe are collected on your next scheduled collection day.
Report a missed collection

Looking for something else

Kerbside collection calendar

What goes in my bins?

Order a new or larger bin

Ask us to replace or fix a bin

You can arrange for Council to repair or replace your damaged bin for free. We don't recommend making any repairs to your own wheelie bin.

You can ask us to fix or replace your bin if: 

  • it's missing a wheel or lid
  • the lid or body is cracked
  • the lid has come loose (either partially or completely).
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Important things to know

  • Bin repair contractors are not allowed to carry out repairs on private property or private access roads. Leave your bin on the kerbside until it is repaired or replaced.
  • If you live in a private complex (e.g. a townhouse development, or an estate with a private road), you'll need to place your bin outside the complex (whether gated or not) on the public footpath/kerbside until the repair is complete.
  • Your bin must be less than half full at the time we repair or replace it.
  • We repair or replace bins as soon as possible following your request.
Replace or fix my bin

In-home bin service repair

You can ask us to repair or replace your bin within your property if:

  • you are a person with disability
  • you have a physical or mobility impairment
  • no able-bodied person lives at your address.

You can apply for in-home bin service repair by calling us on 07 3403 8888.

Report a stolen bin

Before reporting your bin as stolen, check your neighbours have not accidentally taken or moved it.

If your bin has been stolen, you can contact us for a replacement. We'll deliver it to you as soon as possible.

Report a stolen bin

Report an abandoned bin

If you have found an abandoned bin, you can report it to us. We'll pick it up as soon as possible.

Report an abandoned bin

Report a bin that's been left out

If you notice a bin that has been left out on the footpath, kerb, street, or road, you can report it for us to remove. 

If you know who the bin belongs to, try to speak to them first. You can download a letterbox-drop template to print, fill out and place in their letterbox. 

To lodge a complaint about a bin left out, phone Council on 07 3403 8888.

mdi information outline

Note

When investigating complaints about rubbish bins left on the footpath, kerb, street or road, we consider:

  • the day of service (day of collection)
  • how long the bins are on the footpath or kerb
  • how often the bins are left out.